Refund policy

Refund & Return Policy
Last updated: July 27, 2026

At Discovery Reads, we take great care in curating each box. Please read our policy carefully before placing an order.

1. Curated Boxes
Because each box is personally curated to your stated preferences, we don't offer refunds for a simple change of mind. That said, your satisfaction matters to us — see Section 2 below for how we handle any issues with your box.

2. Damaged, Incorrect, or Mismatched Orders
If your order arrives damaged, defective, or includes a book you've already read, please contact us within 7 days of delivery with your order number (and photos, for damage claims). We'll send a free replacement in your next box, and for larger issues, we're happy to discuss a discount on your next box or a partial refund.

3. Subscription Cancellations
You may cancel your subscription at any time from your account. Cancellations take effect for your next billing cycle — any box already charged and in process will still be fulfilled and shipped.

To cancel, log into your account and manage your subscription, or contact us through our website.

4. Refunds for Subscriptions
We generally don't offer refunds for boxes that have already shipped, but if something went wrong with your order, please reach out — we handle these on a case-by-case basis with your satisfaction as the priority, not a strict no-refund rule.

5. Lost or Stolen Packages
Discovery Reads isn't responsible for packages lost or stolen after confirmed delivery. If your tracking shows delivered but you haven't received your package, please contact your local carrier and reach out to us so we can assist where possible.

6. Contact Us
For any questions or concerns about your order, please contact us through our website. We're happy to help!